Fifth Third Processing Solutions Earns Visa^® Global Service Quality Award

Printable Version

Recognized for Processing Performance for 15th Consecutive Year

Cincinnati, OH, July 20, 2010 – For the 15^th consecutive year, Visa has awarded Fifth Third Processing Solutions one of its prestigious Visa Global Service Quality Performance Awards.  Based on outstanding operating performances demonstrated in calendar year 2009, Fifth Third Processing Solutions has been distinguished as best-in-class for its Lowest Assured Transaction Rate in the Issuer Processor category.

The Lowest Assured Transaction Rate award recognizes the issuer best able to ensure system availability to respond to authorization requests in a timely manner without diverting transactions to the Visa Stand-In Process (STIP). It should be noted that transactions processed by issuers receive the highest degree of analysis for risk evaluation and transaction quality, ensuring a high degree of fraud protection.

“We congratulate Fifth Third Processing Solutions for qualifying 15 consecutive years to receive a Service Quality Award,” said William M. Sheedy, Group Executive, The Americas, Visa, Inc.  “Visa has expanded this awards program to include all domestic and international transactions processed through VisaNet in calendar year 2009.  This award acknowledges consistent, superior performance, and continued service quality improvements directly affecting Visa cardholders and merchants.”

“Our company is committed to making significant investments in systems to deliver the highest standard of technology in the industry,” said Charles Drucker, CEO, Fifth Third Processing Solutions.  “This recognition from Visa is a tribute to the exceptional performance of our team who are committed to ensuring accurate and efficient processes for all of our valued processing partners.  We are honored to receive this prestigious award for the Lowest Assured Transaction Rate.”

In 1992, Visa instituted this awards program to recognize clients demonstrating exceptional card operations processing within the U.S. region.  In 2009, the program was expanded to include all domestic and international transactions processed through VisaNet. Visa has consistently recognized Fifth Third Processing Solutions for its excellent processing performance since 1995.