Frequently Asked Questions

Who is CMC?

We are an experienced industry leader in the movement, facilitation, and service of electronic transactions. We specialize in the issuing, processing, servicing, and acquiring of electronic payment instruments. Our headquarters and contact center are located in Evansville, Indiana with a second site location in Casselberry, Florida.

What is CMC's relationship with Fifth Third Bank?

CMC, a division of Fifth Third Processing Solutions, LLC., is jointly owned by Advent International Corporation and Fifth Third Bank. Together, with Fifth Third Processing Solutions, we combine our experience to deliver powerful and innovative resources to you. Fifth Third Processing Solutions processes over 28.4 billion ATM and POS transactions per year for more than 2,900 financial institutions and over 169,000 retail locations worldwide. Annually, Fifth Third processes $179.1 billion in credit card sales. According to the Nilson Report (March 2008), Fifth Third Bank is the fourth largest bankcard acquirer.

Who does CMC serve?

Through our multi-channel contact center, we provide multi-lingual customer service, collections, fraud prevention, and other back-office services to thousands of clients throughout the United States, Canada, Mexico and Brazil.