Security and Fraud

Monitoring Your Cardholders' Behavior

It takes a special set of skills, training, and knowledge to prevent and investigate fraud. And, CMC’s Security and Fraud team has the whole package. This tenured team utilizes industry-leading tools such as Falcon and CardGuard to help identify trends across all of our clients’ portfolios. With CMC’s diverse client and product base, you benefit by being able to take action early when fraud trends appear.

A high-touch approach to developing strategies to prevent fraud and managing it effectively when it occurs is critical. Our team puts their knowledge and specialized skills to work for you to develop fraud strategies that match the demographic patterns of your portfolio while reducing your overall risk. Each day we are monitoring fraud investigations, customizing strategies, and tracking cases to ensure we’re ahead of the fraudsters.

Adding Security to Your Services

Our Security and Fraud team puts their investigative skills to work in other areas too. CMC provides an advanced card activation service that identifies multiple attempts to activate a card from a single phone number or known fraudulent phone number and directs them to our security and fraud team for questioning. We also support returned plastics through our secured facility, where we research the correct cardholder address and resend the plastic, saving you the time and money to produce new plastics.

This specialized team is active in a number of industry associations, including the International Association of Financial Crimes Investigators, and is vigilant in their efforts to protect you, your cardholders, and your portfolio.