Collections and Outbound Servicing

Driving Payments to Increase Your Portfolio’s Profitability

It takes intense focus and experience to effectively reduce delinquency – and CMC has both. From a tenured collections management team helping to develop customized strategies to a variety of payments tools, we provide end-to-end support for your pre-chargeoff collections services. And, our speed and flexibility enable you to stay ahead of this ever-changing market.

Using our contact center technologies as the foundation, we build strategies to match your objectives and tone. Our strong relationship-building approach ensures that you receive the results you need while maintaing your desired customer experience. Tools such as skip tracing, Fast Data, and Accurint help us locate your cardholders, while tools like on demand ACH, check-by-phone, pay-by-IVR, and others help us collect payments from them with a cash-in-today focus. Our robust reporting suite provides details about all of our activities and how we’re improving your bottom line.

Our team adheres to the Fair Debt Collection Practices Act, holds state and Canadian licensing, and participates in the American Collectors Association and Creditors International. With these credentials and the best practices approach we’ve developed in our multi-client environment, CMC’s collections team delivers results.

Developing Relationships to Promote Your Products

Selling additional products to existing customers is a successful way to drive revenue and extend your brand. Drawing on our relationship-building approach, we reach out to your customers and offer them additional products and services.

Whether it is a welcome call to a new cardholder, an acquisition call to offer a card to an indirect loan customer, an activation call to generate activity, or even a survey, our team develops customized scripts to ensure we’re approaching your customers in a positive, friendly manner – just the way you would. With 100% call recording and reporting, you can be sure we’re doing our best to promote your products. We already know you –and your customers – and we’re ready to help you build that relationship.