Application Processing

Bringing Your Cardholders On Board

You’re promoting your products to new cardholders, and you want to get your plastic in their hands as fast as you can – that’s where CMC Application Processing comes in. Using our custom-built front end, we can upload your solicitation files and have the cardholder information pre-populate based on their solicitation code. When we receive new applications, our team can enter the code, validate the information, and book the account getting information in the cardholder’s hands quickly.

We also regularly board new accounts directly on the processing system or through a client’s internet-based front end. A focus on quality is required, whatever the method of entry. That’s why our dual-key entry system is in place for all activities in this area. Our in-depth knowledge of the processing systems leads to faster turnaround times and increased accuracy on all of our work.

Maintaining Your Cardholders’ Information

You name the channel, we receive information updates on it – email, fax, mail, files and more. Our team acts as an extension of yours, making necessary monetary and non-monetary changes on your portfolio. We also research payments with the lockbox provider, request statement copies, and perform payment entry.

Using the comprehensive quality standards we’ve developed, we also support your team and the rest of the CMC team through quality audits and monitoring items such as online adjustments. For this team, quality and accuracy is the primary focus of our service to you and your cardholders.